Dbs bank singapore services resumes, After Dbs bank outage
After an outage that started on Saturday afternoon, DBS reported that all of its financial services, including DBS/POSB digibank and DBS PayLah!, were operational by Sunday morning (Oct. 15).
“However, any customer who may still experience difficulties logging into their accounts via their mobile app can try to log in with digibank online/ internet banking using SMS OTP,” the bank stated.
We also know that some of our customers’ PayNow/FAST transactions were halted when the disruption occurred, and we will give these transactions top priority.
“We will update customers on the status of these transactions when processing has been completed.”
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DBS had previously stated that a problem at a data center, which is also utilized by a number of other firms, was to blame for the service interruption, which started at around 3 p.m. on Saturday.
The role of Equinix and the Monetary Authority of Singapore
In response to CNA’s inquiries, Equinix, the company that provides DBS’s data centers, stated that although it was aware of a “technical issue” at one of its data centers, the problem had been fixed.
It also said that it was in touch with the affected clients and looking into the matter.
The Monetary Authority of Singapore (MAS) stated that it was closely monitoring the banks’ efforts to resume their services and was giving prompt information and assistance to impacted customers.
On Saturday afternoon, clients began to complain in droves after discovering they could not access online and mobile banking services.
The outage also affected DBS ATMs, which displayed error messages stating: “This terminal is temporarily offline.”
DBS and Citibank complaints increased significantly on the Down detector website, which monitors service outages, starting at 3 p.m. on Saturday.
DBS later apologized on Facebook, noting that all of its branches were reopened save for those in Tampines Central, Tampines One, and White Sands, as it worked to fix the problem.
Additionally, it gave its clients the reassurance that their systems were secure.
On Saturday, Citibank informed CNA that there had been a “temporary outage” in its financial services and that it had been gradually restoring them.
All of the branches that were reopened, according to DBS’s final update on Saturday night, are now closed.
On Saturday, downdetector reported increases for a number of platforms, including WhatsApp, Facebook, and Instagram.
Customer reactions
On social media, some users claimed that using Meta’s social media sites is difficult. It was reported on X by users in Sri Lanka, Cambodia, Indonesia, India, and the United Arab Emirates that they were unable to access WhatsApp.
The disruption to DBS’s online payment and banking services is not the first to occur.
The Monetary Authority of Singapore (MAS) placed an extra capital requirement on DBS in May as a result of two disruptions that occurred in a span of around two months earlier this year.
DBS CEO Piyush Gupta expressed regret for the disruptions in May and pledged to conclude the special board committee assessment “as a matter of utmost priority.”
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Source: CNA